Patient care is at the heart of our supply chain strategy and we aim to build strong relationships with suppliers that support our business and share our values. This includes:

  • Selecting products and services to meet the needs of our patients and Caregivers
  • Identifying supply partners that are aligned to our goals and help us to continuously improve quality and service
  • Working closely with suppliers throughout the contract using data and materials management to drive value

Our supply partnerships are the catalyst for delivering a high-quality service that is accessible and fosters shared values. Cultivating collaborative relationships has enabled Cleveland Clinic London to deliver high quality healthcare to our patients globally.

Our Supplier Experience

Our Supplier Experience

Cleveland Clinic London will be deploying an enterprise-wide technology platform to transform the enterprise’s ecosystem and deliver a world-class patient and supplier experience through informed decisions and smarter work.

Below Are Specifics on the Transition

Effective 31st August 2020, Cleveland Clinic London is changing how organisations engage in our Enterprise Resource Planning (ERP), eProcurement (sourcing events), and Supplier Portal functions. We expect suppliers to utilise new functionality to streamline processes, improve transaction visibility, and enhance our communication efforts.

Product and service suppliers who do business with Cleveland Clinic London will be expected to transact electronically through supplier portals, and adhere to governance policies and procedures.

What do you need to do?

We have created a brief educational video on how to use the ERP Supplier Portal. You will first need to create your account in the Cleveland Clinic Learning Management System (MyLearning) and then access this video. Additional training resources are also available within MyLearning once you access this video.

Get started

Please use the following links to access these resources in MyLearning:

Current suppliers are also asked to provide company information and register in the system portals.

We are asking you to complete a brief survey to provide us with the following information:

  • Contact information
  • Primary relationship owner with Cleveland Clinic London (if known)
  • Engagement status
Complete the Survey
Become a Vendor

Become a Vendor

How to Become a Vendor

Step 1: Information Gathering

Companies who want to do business or are already doing business with Cleveland Clinic London in other countries are invited to initially register using our supplier portal.

Step 2: Registration

To register, please visit the supplier data management system.

Our online registration tool will identify and register potential suppliers. This tool enables us to establish new supplier relationships and identifies potential suppliers for specific procurement requirements.

The link above will take you to the Supplier Portal, a web-based, vendor self-service solution that allows you to collaborate with Cleveland Clinic London in a secure, online environment 24/7.

Whether you provide products or services, this is the place for you to start to be a part of Cleveland Clinic London’s transformation.

You will be automatically notified via e-mail upon successful completion of the registration process.

The Cleveland Clinic London Sourcing Team will then review and evaluate your company for potential business opportunities, so it is important to include all capabilities and certifications. Once you have registered, you can access the portal at any time to update your profile. Please note that a company will be contacted only if its capability profile matches a current procurement need.

Step 3: Bidding

Registering as a supplier does not automatically place your company on a “bidder’s list”, constitute approval of your company as a Cleveland Clinic London supplier, or obligate Cleveland Clinic London to solicit a request for quotation. It does, however, allow us to better understand your company’s capabilities, experience, and abilities to meet our goals and objectives.

Cleveland Clinic London’s collaborative bidding process brings together cross-functional teams working together to execute contracts in the selection of supply partners. This includes:

  • Ensuring input from operational business users, including clinicians for clinical products, to ensure our contracts are built around our Patient First strategy  
  • A formal bidding process managed using our portal, which may entail Requests for Information (RFI) and/or Requests for Proposals (RFPs)

Supplier Information

Purchase Orders (POs) are the primary approved method Cleveland Clinic London uses for procuring goods and services. PO numbers must appear on all shipments, packing lists and invoices. Any shipment that does not bear an authorised purchase order number may be returned at the shipper's expense.

View PO Terms and Conditions.

Contact Us

Contact Us

Please direct all correspondence regarding the sale of materials or services to Supply Chain Management, including informing us of financial or supply changes or product recalls. Please also update us on any other material conditions that may affect our patient safety, ongoing operations, or operating decisions to Cleveland Clinic London through Supply Chain Management (unless instructed by Supply Chain Management to do otherwise) at:

Cleveland Clinic London
Supply Chain Management
40 Grosvenor Place, London
Email: [email protected]